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What is GoCardless?

Welcome to Easy and Secure Payment with Spotless!

At The Spotless Group, we understand that convenience, trust, and protection are paramount when it comes to your window cleaning services. That's why we offer a seamless and worry-free payment experience through Direct Debit, powered by GoCardless. This is the only payment method we accept from our residential clients and in this guide, we'll walk you through the benefits of using GoCardless and explain how it works, so you can enjoy sparkling clean windows without any payment hassles. Convenience at your fingertips

We all lead busy lives, and the last thing you need is the added stress of managing payments for your window cleaning services. With GoCardless, you can say goodbye to the hassle of manual payments. Here's how it makes your life easier:

1. No More Manual Payments 

Imagine not having to remember payment and invoice due dates or logging in to make payments each time. With GoCardless, your payments are automated once you have had your windows cleaned. You set it up once, and we take care of the rest. No more missed payments or disruption to your exterior cleaning service!


2. No Need to Update Details

If your payment information changes, like a new bank account or card, there's no need to go through the cumbersome process of updating payment details. Direct Debit ensures your payment information is always up-to-date, so you can focus on what matters most.


3. Peace of Mind

Worried about forgetting to pay? GoCardless offers peace of mind. You can relax knowing your payments are scheduled, and your windows will stay spotless without any effort on your part.


Trust in a proven system

When it comes to your hard-earned money, trust is vital. Direct Debit, facilitated by GoCardless, is a reputable payment method you can rely on.


1. GoCardless: A Trusted Partner

GoCardless, our trusted payment partner, is an approved Direct Debit provider, who work with over 50,000 businesses across the globe, including Sage, TripAdvisor and Les Mills. Their extensive experience and proven track record make them a reliable choice for handling your payments.

2. UK Financial Conduct Authority Authorised

Your financial security is our top priority. GoCardless is ISO 27001 accredited (ISO 27001 is a widely recognised, internationally accepted standard for information security). It is also authorised by the UK Financial Conduct Authority to provide payment services as an Authorised Payment Institution across the European Union. This means your payments are handled with the highest level of professionalism and compliance. Learn more about GoCardless security here.


Protection You Can Count On

We value your trust and want you to feel safe and protected when using Direct Debit. You're still in control and protected – You’ll receive notifications of payment before funds are taken and under the Direct Debit Guarantee scheme, you’re guaranteed a refund if any payment is taken in error, which ensures your money is safeguarded.

The Direct Debit Guarantee

This guarantee is designed to protect you as a consumer. Here's what it offers:

Immediate Refunds: If a payment error occurs, you are entitled to an immediate refund. No questions asked.

Advance Notice: You will be notified in advance about any changes to the payment amount or schedule.

Cancellation Rights: You have the right to cancel a Direct Debit at any time. It's a flexible payment method that gives you control.

Getting started with Direct Debit setting up Direct Debit for your spotless window cleaning services is quick and easy. Here's a step- by-step guide:


Step 1: Sign Up

When you sign up for our window cleaning services, you’ll receive a payment authorisation email from GoCardless which requests that you complete a Direct Debit mandate.

Step 2: Authorization

You'll need to authorise us to collect payments from your chosen bank account. This gives us permission to collect the agreed funds from your bank account at the agreed time. Rest assured, this process is secure and fully compliant with banking regulations.

Step 3: Sit Back and Relax

Once you've set up Direct Debit, there's nothing more for you to do. Your payments will be automatically deducted from your account each time our team leave you with spotless windows.

Frequently Asked Questions

We understand you may have questions about Direct Debit and GoCardless. Here are some common queries addressed:

Q: Is Direct Debit safe?

A: Yes, Direct Debit is a secure and trusted payment method. It offers strong customer protection, and GoCardless is the no.1 direct debit provider in the UK.


Q: What happens if there's an issue with my payment?

A: With the Direct Debit Guarantee, you're covered. Any payment errors will result in an immediate refund.

Q: Can I cancel my Direct Debit at any time?

A: Absolutely! You have full control and can cancel your Direct Debit whenever you wish through your online banking, immediately stopping future payments (although this will affect access to our services).


Q: Can I pay by mobile?

A: Yes - GoCardless is compatible with mobiles and tablets. The payment pages will work in any modern and up-to-date internet browser

Q: I thought Direct Debits come out once a month on the same date?

A: Sometimes this is the case, however with GoCardless, it simply enables us to take the agreed upon payment only once our team has been to your property & you have had your windows cleaned (please see our terms).


Start Enjoying Hassle-Free Payments Today

With GoCardless, paying for your spotless window cleaning services has never been easier or more secure. Enjoy the convenience of automated payments, the trust of a reputable payment partner, and the protection of the Direct Debit Guarantee.


Join our growing list of satisfied customers who have made the switch to GoCardless, and let us take care of the payment details while you enjoy beautifully clean windows.


If you have any questions or need assistance setting up the GoCardless Direct Debit, our friendly team are here to help. You can also find out more details on the GoCardless website, with a handy guide to Direct Debits. Contact us today to get started, and say goodbye to payment worries forever!

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